ChainSea Business Summary

ChainSea Information Integration Co., Ltd. (6898.TWO) is a leading Taiwan-based provider of Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) solutions. The company generates revenue through a mix of long-term service contracts for call center outsourcing, subscription-based licensing for its proprietary CRM and Computer Telephony Integration (CTI) platforms, and project-based fees for digital marketing and AI-driven automation consulting. Its primary business segments include Customer Contact Center Services, System Integration and Cloud Leasing, and Digital Integrated Marketing. ChainSea holds a dominant position in Taiwan’s public sector, managing major government service hotlines (such as the 1999 citizen hotlines) and serving large-scale enterprises in the financial and telecommunications sectors. It competes directly with regional BPO players such as 800teleservices, Enspyre Inc., and SERMA International, distinguishing itself through its "fastbot" AI automation suite and a deep integration of proprietary software with operational management. The company was co-founded in 1993 by Shih Chun Huang (David Huang) and Jung Kuei Chang, both of whom are recognized pioneers in Taiwan's CTI and CRM industries. Shih Chun Huang currently serves as the Chairman and CEO, bringing over three decades of expertise in customer experience strategy and organizational scaling. Jung Kuei Chang, a key technical co-founder, has been instrumental in developing the firm’s core software architecture and its recent pivot toward generative AI technologies, including AI quality inspection and automated trainers. The leadership team is supported by a board of directors composed of industry veterans and strategic investors who oversaw the company’s successful transition to the Taipei Exchange (TPEx) in May 2022. As of March 2026, the executive team remains focused on a "dual-axis transformation" strategy, integrating ESG-compliant digital resilience with advanced AI-embedded operations to maintain its market-leading CAGR.