CARECLOUD Business Summary

CareCloud Inc. (CCLD) operates a tech-enabled healthcare platform that generates revenue primarily through recurring SaaS subscriptions and percentage-based Revenue Cycle Management (RCM) fees. The business is organized into two primary segments: Healthcare IT, which delivers cloud-based Electronic Health Records (EHR) and practice management solutions, and Medical Practice Management, providing comprehensive administrative and clinical support. As of early 2026, the company has pivoted toward an AI-centric growth strategy, deploying its proprietary stratusAI platform to automate patient access and clinical workflows across ambulatory and inpatient settings. In a market dominated by larger incumbents like Athenahealth, NextGen Healthcare, eClinicalWorks, and TruBridge, CareCloud positions itself as a high-agility, AI-driven alternative focused on maximizing provider profitability through intelligent automation and strategic acquisitions like Medsphere. The company was founded by Executive Chairman Mahmud Haq, a former American Express Vice President who led the firm’s transition from MTBC to the current CareCloud brand. Effective January 1, 2026, the leadership team was realigned to prioritize AI execution, with Stephen Snyder—formerly Co-CEO and General Counsel—assuming the role of Chief Executive Officer. A. Hadi Chaudhry, previously Co-CEO, now serves as Chief Strategy Officer to lead enterprise AI innovation, while Adeel Sarwar continues as Chief Technology Officer overseeing the cloud architecture. The executive suite is rounded out by President and COO Crystal Williams and Interim CFO Norman Roth. This leadership team, supported by a board with deep expertise in healthcare M&A and financial services, is focused on sustaining the GAAP profitability achieved through recent operational restructuring and market expansion into the hospital software sector.