CONDUENT Business Summary

Conduent Inc. (CNDT) operates as a technology-led business process solutions (BPS) provider, generating revenue through a mix of multi-year managed services contracts, transaction-based fees, and platform licensing. The company’s operations are organized into three primary segments: Commercial, which provides human capital and customer experience solutions; Government, focusing on public assistance and healthcare program administration; and Transportation, which delivers automated tolling and transit solutions. Conduent is currently executing a strategic pivot toward a Business Process as a Service (BPaaS) model, leveraging artificial intelligence and automation to improve margins following a series of non-core asset divestitures. Within the competitive landscape, Conduent competes directly with global giants like Accenture, Cognizant, and Genpact, as well as specialized firms like TTEC, positioning itself as a small-cap specialist focused on high-volume, mission-critical operational processing for government and enterprise clients. Originally spun off from Xerox in 2017, the company is currently led by Chief Executive Officer Harsha V. Agadi, who was appointed in January 2026 to spearhead a multi-year operational transformation. Agadi brings over 35 years of executive experience, having previously served as CEO of Crawford & Company and Friendly's Ice Cream. The leadership team includes Chief Financial Officer Giles Goodburn and Chief Technology and Information Officer Mark Prout, who oversees the firm’s AI-enabled digital initiatives. Governance is led by Independent Chair Margarita Paláu-Hernández, founder of Hernández Ventures and a director at Icahn Enterprises. The company maintains significant institutional backing from major investors such as BlackRock and Neuberger Berman, with a board that includes notable industry veterans like Michael Fucci, the retired Chair of Deloitte US.