CSG SYSTEMS INTERNATIONAL Business Summary

CSG Systems International Inc. (CSGS) is a leading Software-as-a-Service (SaaS) platform provider specializing in revenue management, digital monetization, and customer experience solutions. The company generates approximately 89% of its revenue through a recurring SaaS and related solutions model, supplemented by professional services, maintenance, and software licensing. Operating through a single "Solutions and Services" segment, CSG facilitates complex B2B, B2C, and B2B2X transactions for global communication service providers (CSPs) and is aggressively diversifying into financial services, healthcare, and retail verticals. As of February 2026, the company is in the final stages of a $2.9 billion acquisition by NEC Corporation, a transaction approved by stockholders in January 2026 and expected to close by year-end. CSG competes directly with industry giants such as Amdocs, Ericsson, and Salesforce, maintaining a distinct market position as a specialized, cloud-first leader in Business Support Systems (BSS) for the North American broadband and cable sectors. CSG was founded in 1994 by Neal Hansen and George Haddix following a management-led buyout of the Cable Services Group from First Data Corporation. The current leadership is headed by President and CEO Brian Shepherd, a veteran executive with prior leadership roles at Amdocs and TeleTech who has overseen the company’s recent pivot toward AI-driven customer journey orchestration. The executive team includes EVP and CFO Hai Tran and Chief Product and Strategy Officer Chad Dunavant, who directs the firm’s technical roadmap and product innovation. The Board of Directors is chaired by Marwan Fawaz and features prominent members such as Rachel Barger (President of GTM at UKG) and Samantha Greenberg. Major institutional backing is provided by BlackRock and The Vanguard Group, which collectively hold nearly 30% of the company's equity as it transitions toward becoming a wholly-owned subsidiary of NEC.