8X8 Business Summary

8x8 Inc. (EGHT) operates as a leading provider of integrated cloud communications through its proprietary Experience Communications as a Service (XCaaS) platform. The company generates revenue primarily through multi-year software-as-a-service (SaaS) subscriptions and increasingly through usage-based fees for its Communications Platform as a Service (CPaaS) and AI-driven engagement tools, which now account for over 20% of service revenue. Its primary business segments include 8x8 Work (unified communications), 8x8 Contact Center (CCaaS), and 8x8 Engage, a specialized solution for customer-facing employees outside traditional contact centers. 8x8 competes directly with industry giants such as RingCentral, Five9, Cisco, and Zoom, positioning itself as a high-value, unified alternative that reduces vendor complexity by merging UCaaS and CCaaS into a single, secure, AI-enabled global platform for mid-market and enterprise clients. Originally founded in 1987 by Dr. Chi-Shin Wang and Dr. Y.W. Sing, the company is currently led by Chief Executive Officer Samuel Wilson, a veteran financial expert and former top-rated Wall Street analyst who previously served as the company’s CFO and held leadership roles at MobileIron. The executive team is anchored by long-tenured Chief Technology Officer Bryan R. Martin, who has been a central figure in the company’s technological evolution for over two decades, and CFO Kevin Kraus. The board is chaired by Dr. Jaswinder Pal Singh and recently added John Pagliuca, CEO of N-able, to bolster its SaaS growth expertise. Notable institutional investors include Vanguard Fiduciary Trust, Boston Partners, and Herald Investment Management, reflecting a stable base of institutional support as the company pivots toward AI-driven, consumption-based revenue models.