Genpact Business Summary

Genpact LTD (G) is a global professional services firm specializing in digital transformation, data analytics, and business process management. The company generates revenue primarily through long-term, fee-for-service contracts and managed services arrangements, increasingly shifting toward outcome-based and consumption-based pricing models. Its operations are organized into two primary segments: Data-Tech-AI, which focuses on advanced analytics, cloud engineering, and enterprise application services; and Digital Operations, which manages end-to-end business processes in finance, supply chain, and customer experience. Genpact competes directly with major IT and consulting firms such as Accenture, Cognizant, and Wipro. Within this landscape, Genpact distinguishes itself as a dominant mid-to-large cap player that bridges the gap between traditional business process outsourcing (BPO) and high-end digital consultancy, leveraging its deep heritage in Lean Six Sigma to optimize complex enterprise workflows. Originally established in 1997 as a captive business unit of General Electric (GE) known as GE Capital International Services, Genpact became an independent entity in 2005 under the leadership of founding CEO Pramod Bhasin. Today, the company is led by President and CEO Balkrishan “BK” Kalra, a Genpact veteran who succeeded long-time CEO Tiger Tyagarajan in February 2024. Kalra is supported by Chief Financial Officer Michael J. Salvino and Chief Technology Officer Vidya Rao, who oversees the firm's aggressive integration of generative AI through its 'GenAI-first' strategy. The company’s board includes notable figures such as Chairman James C. Madden, a pioneer in the technology services sector. Genpact is publicly traded on the NYSE and maintains a diversified institutional investor base, with significant holdings by major asset managers including Vanguard, BlackRock, and CPP Investments.