H&R BLOCK Business Summary

H&R Block Inc. (HRB) utilizes a multi-channel business model generating revenue through assisted tax preparation fees, DIY software subscriptions, and year-round financial services. The company’s operations are divided into three primary segments: Consumer Tax (Assisted and DIY), Small Business (Block Advisors and Wave), and Financial Products (Spruce mobile banking and Emerald Card). Revenue is driven by a high volume of tax filings across approximately 9,000 retail offices and digital platforms, supplemented by bookkeeping, payroll, and payment processing fees from its Wave acquisition. H&R Block holds the leading market share in U.S. assisted tax preparation and is the second-largest player in the DIY digital filing space. It faces primary competition from Intuit (TurboTax), Jackson Hewitt, and Liberty Tax, as well as the government-backed IRS Direct File; however, it differentiates itself through a "hybrid" expertise model that integrates human tax professionals with proprietary AI-enabled filing assistants. Established in 1955 by brothers Henry W. and Richard Bloch, H&R Block is led by CEO Curtis Campbell, who took office in January 2026 after serving as the company’s Chief Product Officer and previously as CEO of TaxAct. The senior leadership team includes CFO Tiffany Mason and SVP/CTO Jason Lenhart, a technology executive with a pedigree from JetBlue and WarnerMedia. The company is governed by a board of directors chaired by Richard A. Johnson, featuring notable members such as Stephanie Plaines (former CFO of JCPenney), Christian Charnaux (Chief Development Officer at Hilton), and Geralyn Breig (former President of Revlon North America). This team is currently executing the "Block Horizons" strategy, which emphasizes digital transformation, small business expansion, and the deployment of generative AI to streamline complex tax advisory and reduce seasonal revenue volatility.