PagerDuty Business Summary

PagerDuty, Inc. (PD) operates a cloud-based digital operations management platform, primarily generating revenue through a Software-as-a-Service (SaaS) subscription model. The company is currently transitioning its pricing strategy from traditional seat-based licenses to a usage-based model to better align with enterprise consumption patterns. Its business is organized into four primary segments: Incident Management, AIOps, Process Automation, and Customer Service Operations, collectively marketed as the PagerDuty Operations Cloud. As of March 2026, PagerDuty maintains a dominant market position as a "System of Intelligence and Action" for nearly half of the Fortune 500. It competes directly with Atlassian (Jira Service Management/Opsgenie), Splunk (On-Call), and BigPanda, distinguishing itself through deep AI-driven alert correlation and a vendor-neutral ecosystem of over 700 integrations. PagerDuty was founded in 2009 by former Amazon engineers Alex Solomon, Andrew Miklas, and Baskar Puvanathasan. The leadership team is led by Chairperson and CEO Jennifer Tejada, who joined in 2016 with a high-pedigree background as CEO of Keynote Systems and executive roles at Mincom and Procter & Gamble. The executive suite includes Chief Technology Officer Tim Armandpour, formerly of PayPal and Yapstone, and Chief Product Development Officer Jeff Hausman, who previously held senior roles at Samsara and ServiceNow. While incumbent CFO Howard Wilson is currently in a strategic transition following his retirement announcement, he remains in the role until a successor is appointed. Notable governance additions include Scott Aronson, an Operating Partner at Stripes and former Cloudera COO, who joined the board in February 2026. The company is backed by major institutional investors including Vanguard Group, BlackRock, and ARK Investment Management.