Trip.com Group Business Summary

Trip.com Group Ltd operates as a leading global one-stop travel service provider, generating revenue primarily through transaction-based commissions and service fees across four core segments: Accommodation Reservation, Transportation Ticketing, Packaged Tours, and Corporate Travel. For the full year 2025, the company reported net revenue of RMB 62.4 billion ($8.9 billion), with accommodation and transportation reservations accounting for approximately 42% and 36% of total revenue, respectively. The company leverages a high-density mobile ecosystem to dominate the Chinese domestic and outbound travel markets while scaling its international footprint through its flagship Trip.com brand and the Skyscanner metasearch engine. Its primary direct competitors include Booking Holdings, Expedia Group, Airbnb, and Meituan; Trip.com Group maintains a competitive advantage through its near-monopoly on China’s premium outbound travel segment and its advanced AI-driven customer service and supply chain integration. The company was founded in 1999 by the "Ctrip Four"—James Liang, Neil Shen, Min Fan, and Ji Qi—who are credited with pioneering China’s digital travel industry. As of February 2026, the executive leadership is led by Executive Chairman James Liang, a Stanford-educated economist and tech visionary, and CEO Jane Sun, who has overseen the group’s global expansion and operational strategy since 2016. Other key executives include CFO Cindy Wang and COO Xing Xiong, who manages the group’s technological transformation. Following a strategic board reshuffle on February 25, 2026, co-founders Min Fan and Ji Qi stepped down from their director roles, with May Yihong Wu and Iris Yang Xiao joining as new independent directors. The company remains backed by major strategic and institutional investors, with Baidu holding a significant stake of approximately 7% and co-founder Neil Shen continuing to provide guidance as an independent director.