TELEPERFORMANCE-UNSPON ADR Business Summary

Teleperformance-UNSPON ADR (TLPFY) represents the US-traded unsponsored equity of Teleperformance SE, the world’s largest provider of digital business services and outsourced customer experience (CX) management. The company generates revenue through service-based contracts across two main segments: Core Services & D.I.B.S. (Digital Integrated Business Services), covering customer care, technical support, and back-office functions, and Specialized Services, which provides high-margin solutions such as LanguageLine (interpreting) and TLScontact (visa management). As of July 2026, the firm is executing its "Future Forward" strategic plan, transitioning to an AI-first model via its "TP.ai Fab" suite to automate routine interactions and shift toward outcome-based pricing. Teleperformance competes directly with Concentrix, TTEC, and TaskUs, maintaining its market leadership through an unparalleled global scale that supports over 300 languages across 95 countries. The company was founded in 1978 by Daniel Julien and Jacques Berrebi and is currently led by Group CEO Jorge Amar, who was appointed in March 2026 to succeed Julien. Amar, a former Senior Partner at McKinsey & Company, brings a pedigree in AI-native customer operations to the role. Key leadership also includes Group Chief AI Officer Andreas Braun, Chief Market Officer Luciana Cemerka, and Interim CFO Benoit Gabelle. The Board of Directors is chaired by Moulay Hafid Elalamy, the founder of Saham Group, which became a significant shareholder following the 2023 Majorel acquisition. Notable institutional investors include BlackRock, Norges Bank, and Fidelity, which together hold a substantial portion of the company’s free float as it scales its digital transformation capabilities.