TELUS Business Summary

TELUS Corporation (TU) is a global communications technology leader that generates revenue through a diversified mix of subscription-based telecommunications services and high-growth digital solutions. The company operates primarily through two segments: TELUS Technology Solutions (TTech), which encompasses mobile and fixed voice and data services, and TELUS Digital (formerly TELUS International), which provides AI-powered customer experience and digital transformation services following its full amalgamation back into the parent corp in January 2026. Beyond traditional telecom, TELUS has established significant revenue streams in non-core verticals including TELUS Health, providing digital healthcare and pharmacy solutions, and TELUS Agriculture & Consumer Goods. The company maintains a dominant position within Canada’s "Big Three" telecommunications providers, competing directly with BCE Inc. (Bell Canada), Rogers Communications, and Quebecor (Vidéotron). TELUS distinguishes itself through a "social capitalism" strategy and a leading 5G and PureFibre network infrastructure that supports over 21 million customer connections. Modern TELUS was formed through the 1999 merger of BCTel and Telus, though its roots trace back to 1874. The leadership team is currently undergoing a historic transition; long-time President and CEO Darren Entwistle, who has led the company for 26 years, is set to retire on June 30, 2026, assuming the role of CEO Emeritus. He is succeeded by CEO Designate Victor Dodig, the former President and CEO of CIBC (2014–2025), who officially takes the helm on July 1, 2026. Supporting this transition are key executives including Doug French (EVP and CFO), a 30-year finance veteran formerly of Ernst & Young; Nazim Benhadid (CTO), who oversees the end-to-end network evolution; and Hesham Fahmy (CIO), an AI-transformation specialist. The company is governed by a board chaired by John Manley and is backed by major institutional investors including Royal Bank of Canada, Bank of Montreal, and TD Asset Management, reflecting its status as a cornerstone of the Canadian capital markets.